We at Burners Cigar Co. want you to be completely satisfied with your purchase. Please see the return policy below for specific item types.
Tobacco & Pipe Products
Tobacco products (cigars, pipe tobacco) and/or pipes may only be exchanged under the following conditions:
In order to exchange tobacco or pipe products a request must be made within 7 days of delivery. Products must be unused and in the original packaging.
All other items may be exchanged within 30 days of the original purchase. All items to be exchanged must be unused and contain the original packaging.
Please note that Burners Cigar Co. is not responsible for warranties issued by manufacturers. In order to file a warranty claim please contact the manufacturer directly.
If you need to exchange and item or need help filing a warranty claim with a manufacturer please contact us at [email protected]