Customer support

Call Us

Our support staff is available Monday through Friday from 9:00am to 5:00pm EST.


Email Us

[email protected]


1 Lounge
1.1 Do you serve alcohol?

No, we do not serve alcohol, however we do have our brown bag permit so members may bring there own beverages to enjoy with their cigar.

1.2 What does a lounge membership cost?

Our lounge membership cost is $1 per year. 

1.3 Can I bring my own cigars?

No, we do not permit cigars to be smoked in our lounge that were not purchased from Burners Cigar Co.

2 Returns
2.1 Can I return cigars?

Tobacco products can not be returned or exchanged unless they were received damaged.